4 Crickex's Privacy Policy
— Your Data, Our Responsibility

This Privacy Policy applies to the 4 Crickex platform (https://4crickex.ws) and all associated services. It outlines what information we collect when you use the 4 Crickex website or mobile app, how we use it, and how we keep it secure.

By creating an account or browsing the 4 crickex website, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

This Privacy Policy is part of our Terms & Conditions' must be read together. Both documents combined define the relationship between 4 crickex and its users.

4 Crickex collects two types of information from you — what you provide directly, and what is collected automatically as you use the platform.

We never store your full payment card number or bank password. Payment details are handled in encrypted form directly through our payment processor.

4 Crickex uses your data only for legitimate purposes. Every instance of data use has a clear and defined legal basis.

• Account Creation & Management: To give you full access to all 4 Crickex services. This is part of our contractual obligation to you.
• KYC & Age Verification: To meet legal obligations and to keep minors off the platform.
• Payment Processing: To process your deposits and withdrawals accurately.
• Fraud Prevention: To protect your account from unauthorised access and financial fraud.
• Support Provision: To resolve your issues promptly and effectively.
• Promotions & Bonuses: To send you relevant offers based on your gaming history (only with your consent).
• Platform Improvements: To understand which games or features are most popular and improve the overall experience.
• Legal Compliance: To comply with lawful requests from regulatory authorities or courts.
• Responsible Gaming: To identify signs of problematic gaming behavior and intervene in a timely manner.

4 crickex uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device that help us deliver a better experience.

You can manage cookies through your browser settings. However, disabling essential cookies may affect login and payment functionality. You can set your cookie preferences via our cookie notice on your first visit to the site.

4 Crickex does not sell your personal information. However, limited data may be shared with trusted third parties to deliver our services. These instances are clearly outlined below:

• Payment Processors (bKash, Nagad, Rocket, etc.): Only the minimum data necessary to complete a transaction is shared. These providers maintain their own privacy policies.
• KYC Verification Services: Documents may be verified with registered third parties to confirm your identity.
• Game Providers: Information required to operate specific games is shared with the relevant game studios.
• Law Enforcement Agencies: We are required to disclose data when mandated by a court order or valid legal process.
• Fraud Prevention Agencies: Relevant information may be shared with regulatory authorities to prevent financial crime and money laundering.

4 Crickex has data processing agreements in place with all third-party partners, ensuring your information is never used beyond the scope of this policy.

4 crickex uses industry-leading technology to keep your data secure. Our security framework undergoes regular external audits.

• 256-bit SSL/TLS Encryption: All data transmitted through the website and app is encrypted — the same technology used by banks and government institutions.
• Two-Factor Authentication (2FA): OTP verification is supported alongside your password when logging into your account.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Firewall & DDoS Protection: Advanced network security measures are in place at the server level.
• Regular Security Audits: Penetration testing by third-party security experts every 6 months.
• Staff Training: 4 crickex staff receive regular data protection training.

In the event of a security breach, we will notify affected users within 72 hours and take immediate action.

4 Crickex does not retain your data beyond what is necessary. Retention periods for different types of information are outlined below:

• Account Information: For the duration of active account use and 5 years after closure (as required by law).
• Financial Transaction Records: 7 years (in accordance with international financial regulations).
• KYC Documents: 5 years after account closure.
• Gaming & Betting History: For the duration of your active account and 2 years after closure.
• Support Conversations: 2 years from the date of last contact.
• Marketing Preferences: 1 year after unsubscribing (to allow for re-subscription).
• Cookies & Log Files: 90 days to 2 years (depending on type).

Once the designated retention period ends, your data is securely deleted or anonymized so that you can no longer be identified.

You have clear rights over your personal data at 4 Crickex. Each of those rights is described in detail below:

4 crickex strictly prohibits anyone under 18 from using the platform. Age verification is mandatory at registration and formally confirmed through the KYC process.

If you notify us that a minor's data has been collected by mistake, we will immediately close that account and delete all associated data.

If parents suspect their child is using 4 Crickex, please contact us immediately at support@4crickex.ws.

4 Crickex may update this Privacy Policy from time to time. Changes may be driven by new service launches, legal requirements, or technical improvements.

• For significant changes, you will be notified via email or an on-platform notice.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.
• Previous versions are available upon request.

We recommend visiting this page regularly to stay up to date with our latest policy.

For any questions, complaints, or requests regarding this Privacy Policy, please contact us:

• Email: support@4crickex.ws
• Live Chat: Chat button at the bottom right of the website
• Response Time: Typically within 24–48 business hours

If we are unable to resolve your complaint to your satisfaction, you may escalate it to the relevant regulatory authority.